Technical Support Manager | KLSOFTWARELABS

Technical Support Manager

Job Category: Information Technology
Job Type: Full Time
Job Location: USA Work Frm Home
Technical Support Manager

Job Description of Technical Support Manager

KL Softwarelabs is innovative company with focus on changing the way people work. With a innovative and future mind set toward the business activities, tasks and processes that make up daily business profitable, we help the enterprise function faster and more automated, intelligent, scalable & agile than ever before.

The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.

Your career with us will combine cutting edge technology, exposure to worldwide partners across all industries (IT, Financial Services, Automotive, Insurance, Pharma, etc.) and an exciting growth path as part of a global team.

What you get to do in this role:

Good Understanding and Exposure in IT companies, Government Relationship Management with leading IT OEM companies is required.

Should be able to interact with different OEM and compare the System Integration Solutions, Project Management, RFP, SLA, BOM and Bid Process management

RFP/RFQ Preparation

BOQ/BOM Preparation

SWAN/CWAN/Data center design & implementation

Feasibility study of techno-commercial proposals

Experience on wired and wireless networking technology, command and control center, NOC and SOC.

Experience on Traditional builds, Modular builds, Collocation Data

Up gradation consolidation and capacity planning for different models i.e. hosting, colocation, virtualization and cloud.

Responsible for high level equipment designs for the sales teams as well as High Level design handover to the project implementation team to ensure that systems function according to customer specifications

Should be capable of independently driving engagement with senior decision making authorities

In order to be successful in this role, we need someone who has:

10+ years of software industry experience

Passion for software development and problem solving

Feasibility study of techno-commercial proposals

Strong written and verbal communication

Bachelor’s/Master’s degree in Computer Science or a related discipline


KlSOFTWARELABS is a seamless technology partner enabling businesses to
drive towards success with expected ROI. A USA based incorporation headquartered
at Weston, Florida. We are an umbrella to various strong services and products
across diverse verticals. Our aim is to provide the technology scale and enablement
as much possible with our expertise. It is a one-stop-shop for business to engage
upon. We work on enabling future technologies such as AI, IoT, Space Tech, AR and
VR to applications across varied verticals. We believe in young minds igniting future
technologies and we welcome such minds to come and work with us.

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Copyright by klsoftwarelabs. | All rights reserved.

Copyright by klsoftwarelabs. | All rights reserved.